When do I need to send my documents?
To meet our licence requirements and ensure the security of your account, we might ask you to verify your account. If your account needs to be verified, you’ll see a notification in your account. We always ensure that your documents are safe.
It won’t let me change some personal details. Why not?
To ensure the safety of our platform, some settings - like your bank account details - can’t be changed without contacting customer services. This helps protect you from fraud. Just get in touch with our customer service team if you want to change any of these details.
