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Welcome to our help centre.

How may we assist you?



Will I be charged for making a deposit?
No. We do not charge you when you make a deposit.
I made a deposit via Bank transfer but it is not showing up yet. What can I do?
If you have deposited via Bank transfer but the money hasn’t shown up, your transaction is probably still pending. It can take a few minutes. If the deposit doesn’t work for any reason, don’t worry, no funds will be taken from your bank. If the deposit is still ‘pending’ after 20 minutes, please contact our customer service team. They’ll look into it and make sure you get your funds as soon as possible.
How do I know my deposit is safe?
We only use safe and secure payment providers. Our SSL technology guarantees that all your deposits are safe and secure.
When will I receive a deposit bonus?
We hand out deposit bonuses weekly. If we’re offering you one, a banner shows up and you’ll see a notification in your deposit page.
Can I withdraw the money I have deposited?
Yes you can. Please don't forget that the minimum withdrawal is € 17,50.
Can I set a deposit limit?
Yes, you can. Just visit your personal settings screen and set a deposit limit for 24 hours, 7 days, or 30 days. Please note that when you want to increase your limit. It will take 7 days before the new limit takes effect.
I set myself a limit; can I increase it?
You can, but to make sure you won’t regret it, it will be 7 days before the new limit takes effect.
Can’t find your answer here? Visit Finances to learn more about deposits. If this doesn’t help, our customer service team will be happy to assist you. Please describe in detail your question. When applicable, please make sure you mention: the time and date of the deposit and the method you used.



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