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Terms and conditions

  1. Introduction
    1. The Terms and Conditions defined in this document regulate the usage of the games (the "Games") provided through www.onecasino.com and the other URLs, mobile telephone applications or other products and services licensed to, belonging to or provided by One Casino Limited (the "Website") (collectively, the "Service"). These Terms and Conditions are required to be accepted by you upon registration and you will only be allowed to play for money upon acceptance of these Terms and Conditions.
    2. These Terms and Conditions, the rules applicable to every game on the Website (the "Game Rules") and any document expressly referred to in them, as well as any guidelines or rules posted on the Website constitute the agreement and understanding between the Parties and govern the contractual relationship between One Casino Limited and the Service account holder (the "Account Holder") (and are collectively referred to in this document as the "Agreement"). Please read the Agreement (including these Terms and Conditions) carefully and make sure you understand them. Should you not agree with their contents, please refrain from using the Service any further.
    3. In these Terms and Conditions, One Casino Limited is referred to as "One Casino", "we", "us" or "Our" and the Account Holder shall be alternatively referred to as "you", and "your", as and where appropriate.
  2. Definitions
    1. "Account" means the account held by the Player with us.
    2. "Agreement" means to the Terms and Conditions, the Game Rules, the Terms and Conditions of the General Bonus, as well as any rules or guidelines posted on or otherwise notified to the Player on the Website.
    3. "Game/s" means to the online games which are provided by One Casino via the website.
    4. "Group Companies" means, in relation to One Casino, any parent company and subsidiary of One Casino.
    5. "Website/s" means www.onecasino.com and downloadable software licensed to or owned by Us when accessed via any network or device.
    6. "Privacy Policy" means a document of the same name published on the Website and may be changed from time to time in the same manner.
    7. "Software" means software that is owned or authorised by or to Us.
    8. "Terms & Conditions" means the terms and conditions set out in this document as amended from time to time.
  3. General
    1. These Terms and Conditions apply equally irrespective of whether the Service is accessed via telephone, desktop browser, mobile browser, mobile, tablet device, or any other device.
    2. Unless otherwise expressly stated, these Terms and Conditions take precedence and prevail in the event of any inconsistencies between them and any other content or document referred to and/ or which forms part of the Agreement.
    3. One Casino Limited is a company incorporated under the laws of Malta with company registration number C 73399 and having its registered address at The penthouse - Tower Business Centre - 3rd Floor - Tower Street - Swartar BKR 4013 - Malta.
    4. One Casino Limited is licensed and regulated by:
      1. the Malta Gaming Authority (MGA) to offer type 1 gaming services under licence reference number MGA/B2C/327/2016
      2. the Danish Gambling Authority (Spillemyndigheden) under license reference number J.nr.: 20-18947.
    5. Games provided by the following game providers are licensed and regulated by the MGA under the following service provider licences:
      1. Games provided by Evolution Gaming Malta Limited are offered under licence number MGA/B2B/187/2010.
      2. Games provided by NetEnt Malta Limited are offered under licence number MGA/B2B/109/2004.
      3. Games provided by Play’n Go Malta Limited are offered under licence number MGA/B2B/225/2012.
      4. Games provided by Relax Gaming Limited (Quickspin) are offered under licence number MGA/B2B/246/2013.
      5. Games provided by Thunderkick Malta Limited are offered under licence number MGA/B2B/248/2013.
      6. Games provided by Yggdrasil are offered under license number MGA/B2B/230/2012.
      7. Games provided by Edict Malta Limited are offered under license number MGA/B2B/336/2016.
    6. This version of the Terms and Conditions is currently dated: May 31st 2021. It is valid until a new version is in place on the Website and is accepted by the Account Holder in accordance with these Terms and Conditions.
    7. For the avoidance of doubt, the Agreement applies to the playing of Games via all platforms and devices that enable such access.
    8. One Casino reserves the right to modify the Terms and Conditions from time to time for a number of reasons, including to comply with applicable laws and regulations, as well as other regulatory requirements. Consequently, we may amend the Agreement at any time. Nevertheless, whenever a substantial amendment is made to the Terms and Conditions, we will notify you via a notice on the Website upon Account login and prior to the changes coming into effect. Upon being notified, you will then be required to re-confirm your acceptance of the contents therein. If you do not agree to the updated Terms and Conditions you will no longer be able to use the Service. The full Terms and Conditions are available on the front page of the Website at all times. It is always recommended that you check the Terms and Conditions prior to use of the Service to ensure that you agree with them. All versions are dated and time stamped.
    9. The amendments referred to in the preceding article will become effective immediately upon being posted on the Website. It is your sole responsibility to review the Terms and Conditions, including the specific Game Rules for each Game you choose to participate in to remain updated with all amendments each time you play. Moreover, it is always advisable to review these Terms and Conditions and the Game Rules of the Games you participate in, on a regular basis, so as to not forget their contents.
    10. You must read and understand the Terms and Conditions (and the Agreement as a whole) fully before registering an Account. Should you not agree with any part of the Agreement, you must not use or continue to use our Service.
    11. These Terms and Conditions become applicable when you register and confirm your registration details in the registration process on the Website. By registering an Account, you agree that you have read and understood these Terms and Conditions. By using our Service, you confirm that you have accepted and agreed to the contents contained herein.
    12. You further acknowledge that by registering and using our Service, you are also bound by the Game Rules, and it is deemed that you have read, understood and accepted all such Game Rules.
    13. These Terms and Conditions may be published in a number of languages and shall reflect the same principles. This is for information purposes and to help the Account Holder. It is however only the English version that is the legal basis of the relationship between you and One Casino. In case of any discrepancy between the English version and the non-English version of these Terms and Conditions, the English version shall always prevail.
  4. Your Obligations
    1. You may only open one Account at any time on the Website. One Casino retains the right to terminate any duplicate Account.
    2. If you open or attempt to open more than one Account, for whatever reason, One Casino may block or close any or all of your Accounts at its discretion. One Casino may also at its discretion void all the bets that have been placed or bonuses that have accrued in the duplicate Accounts. Should One Casino decide to leave one Account open, it will be the first Account that you opened with One Casino to which your remaining deposits, if any, will be transferred.
    3. If you notice that you have more than one registered Account you must notify us immediately. Failure to do so may lead to your Account being blocked and/ or closed. In the event that we consider that multiple Accounts have been opened in genuine error, One Casino may, at its sole discretion, agree to credit the first Account which you would have opened with us with any balance remaining in your additional Account(s).
    4. Persons below the age of 18 are not allowed to participate in the Games. You declare that you are over 18 years of age or comply with a higher minimum legal age as stipulated in the jurisdiction in which you are resident in and under the laws applicable to you. It is your sole responsibility to know whether online gambling is legal in your country of residence. It may be a criminal offence to gamble whilst being under age.
    5. You are solely responsible for your Account details and the use of your Account via such details. This includes but shall not be limited to the username and password and/or any other means to access your Account via the respective Website. Where you have a suspicion that such information may have been compromised, you must inform One Casino and take proper actions to prohibit or prevent any unauthorised access to any part of your Account or funds.
    6. You shall use our Service on your own behalf and not on behalf of any other person or entity. An Account may only be held by a natural person. For the avoidance of doubt, company accounts are not permitted. Moreover, you shall not allow any other natural person to access and/or use your Account or accept any prize or access and participate in any of the One Casino services. You understand that you shall be fully liable for any losses incurred by a third party on your Account and you shall immediately inform us should you suspect that a third party has obtained access to your Account, take proper actions to prohibit or prevent any unauthorised access to any part of your Account or funds, and assist us fully in our investigations into the matter.
    7. You may participate in the Games strictly in your personal non-professional capacity, for recreational and entertainment reasons only and in accordance with all laws, rules and regulations, if and where applicable.
    8. You are aware that the right to access and use our Service, may be considered illegal in certain countries or that access to our Service from certain countries may mandate limitations due to such a country’s status in any recognised index or ranking in the field of financial crime. You are responsible for determining whether your accessing and using our Service is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. One Casino also prohibits persons located in (including temporary visitors) or residents of certain jurisdictions. For the avoidance of doubt, access and registration from countries that do not feature on the dropdown options available at registration stage, is strictly prohibited. Your participation in the Games in a jurisdiction where such participation is prohibited by law or in a jurisdiction which, despite participation not being prohibited, may result in the imposition of limitations on your participation and/or access to the Games in any manner, shall not affect any stakes or payments made to and accrued for the benefit of One Casino.
    9. You are not allowed to transfer funds from your Account to other Account Holders or to receive funds from other Account Holders into your Account. Accounts are not transferable, and it is prohibited for Account Holders to sell, transfer or acquire Accounts from any other Account Holders.
    10. As an Account Holder, you are responsible for providing One Casino with correct personal details. To this effect you agree that all information that you give to us, such as but not limited to, an address and email address that is complete and true, and that you will immediately notify One Casino should there be changes to such information. You are hereby notified that we carry out verification procedures and, should One Casino become aware that you have failed to provide to us correct information, we retain the right to block the Account and refuse to process any refunds or winnings.
    11. You may participate in any Game only if you have enough funds in your Account for such participation.
    12. You may not use funds that are tainted or associated with any illegality and, in particular, funds that originate from any illegal activity or source. We moreover reserve the right to terminate an Account, ban an Account Holder and retain all funds where that Account Holder is reasonably suspected of engaging in or being directly linked to fraudulent activities which include, but are not limited to, the use of stolen or falsified credit cards or account numbers, chip dumping, software exploitation, forgery, collusion, and the submission of data or documents which are forged, stolen or otherwise misappropriated.
    13. You are solely responsible for abiding with any reporting processes related to the payment of taxes and/or other fees which might be charged on winnings that you receive from One Casino, if and where applicable.
    14. In relation to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you. We retain the right to prohibit the use of company credit cards and company bank accounts.
    15. You understand and acknowledge that it is not permissible for you to play any Games offered by One Casino on credit.
    16. You understand and acknowledge that by playing the Games, you take the risk of losing money deposited into your Account. Should you not wish to accept this, kindly refrain from using our Service.
    17. You declare that you are not and shall not be involved in or directly linked to any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting and deal as we see fit with any funds, should we suspect such behaviour. Moreover, any Account Holder who has reasonable grounds to suspect that another Account Holder is taking an unfair advantage through cheating or collusion is to report the suspicion to One Casino by sending an email to complaints@onecasino.com.
    18. As part of your use of the Service, we provide you with a live chat and telephone service, through which you can communicate with our Customer Support representatives. All conversations shall be recorded. Abusive or offensive language will not be tolerated. Use of the chat and telephone service should strictly relate to our services and any queries related thereto, to the extent that you interact with them in accordance with these Terms and Conditions, you shall be courteous to other Account Holders using the Website.
    19. You declare that you are not restricted by any form of legal incapacity.
    20. You will not disguise, or in any way interfere with the IP address and/or geolocation of your device used to access our services or otherwise take steps to prevent One Casino to correctly identify your actual IP address and/or geolocation of the device used to access the Services.
    21. Danish jurisdiction specific:
      1. Registration as a player with One Casino can only be done by a person who has a Danish CPR number.
      2. When logging in to the online game account on a computer, NEMID must be used.
      3. Upon registration, One Casino checks whether the player is registered in the Register of Voluntarily Excluded Players (ROFUS). If this is the case, the online gamming account and the customer relationship with One Casino will not be able to be set up.
  5. Your Account
    1. In order for you to be able to place bets and deposit money, you must first register personally with us and open an Account.
    2. As part of the registration process, you will have to choose your username and password for your login into the Website. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
    3. One Casino reserves the right to perform background checks on any Account Holder and request any relevant documentation, at all times and, for any reason, (including but not limited to) any investigation into the identity of the Account Holder, any credit checks performed on the Account Holder, or any necessary enquiries into the Account Holder’s personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the Account Holder’s registration details, such as the name, address and age, occupation, verification of the Account Holder’s financial transactions, financial standing, source of wealth, source of funds and/or gaming activity. One Casino is under no obligation to advise the Account Holder of such an investigation taking place. Such activities may include the use of specific third-party companies, who perform the investigations as required. One Casino may decide at its sole discretion to terminate an Account, and withhold all funds in such Account, on the basis that such an investigation provides a negative (as determined at our reasonable discretion) conclusion.
    4. We allow more than one Account for each household, IP address and/or computer device. However, bonuses may only be granted to one such Account. If two or more Account Holders share the same household, IP address and computer device, One Casino must be informed by the respective Accounts holders. Should One Casino not be informed accordingly, One Casino shall have the right to close the relevant Account.
    5. One Casino reserves the right to suspend or terminate an Account at any time in cases where we have knowledge or reasonable suspicion that continuing its business relationship with you could negatively impact One Casino’s licensing and general regulatory obligations at our sole discretion and without any explanation whatsoever.
    6. One Casino reserves the right to refuse or close an Account at its sole discretion or if requested by any regulatory authority or payment service provider and without any explanation whatsoever, however, any contractual obligations already made by One Casino shall, without prejudice to any rights available at law to One Casino, be honoured accordingly.
    7. One Casino does not allow the use of robotic, automated, mechanical, electronic or other devices to make automated decisions in any Game, whether such use is attempted or affected by you or by any third parties. Should we have reasonable suspicion that any such device is being used on the Website, we reserve the right to void any bet that we suspect has been made using such a device and exclude the Account Holder from any promotion or competition in which we suspect that such a device has been used. You are also prohibited from utilising an external resource that is designed to provide an Account Holder with an unfair advantage over other Account Holders. Such prohibited external resources may include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and the assistance of any other person regardless of whether or not that person is also the holder of an Account. We may also suspend the Account in question pending investigation into the matter and terminate the Account at our sole discretion. One Casino considers the use of such devices to be tantamount to fraud and reserves its right not to refund any balance on the Account at the time of termination and to cancel any pending gameplay.
    8. In addition to the above, should we have reasonable grounds to believe that any fraud has been committed or attempted by you in relation to your (or another) Account, we reserve the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action or redress we might avail ourselves of. In these Terms and Conditions, a reference to ‘fraud’ shall be deemed to include ‘bonus abuse’. Bonus abuse includes, but is not limited to, opening more than one Account in order to claim an additional bonus or benefit.
    9. If you wish to close your Account, you may do so at any time, by contacting Customer Support by chat, ticket or phone on +356 27782188 subject to proper Account verification and other verification processes. Any funds in the Account will be remitted to you. The effective closure of the Account will correspond to the termination of the Terms and Conditions, however any obligations already entered into shall be honoured.
    10. Where the requested Account closure is related to concerns about possible gambling addiction, the Account Holder shall indicate as such to One Casino. An Account Holder who closes an Account for gambling addiction reasons shall not open or try to open a new Account. One Casino shall not be liable for any direct or indirect consequential damages, should an individual succeed in opening a new Account. We reserve the right to close an Account opened in breach of this rule at any point in time. The full provisions of these Terms and Conditions relating to Responsible Gambling (including temporary or indefinite suspension of your Account) are contained in Section 10.
    11. All communication between the Account Holder and One Casino is kept on record for compliance, as well as accounting and financial regulations’ purposes. Where an Account is closed, related information about the Account is saved for up to five (5) years from the time the Account is closed. Related information includes (but is not limited to) Account Holder name, address, phone, email and Account transactional details. After this time period all the information will be securely archived.
    12. You may not apply for an Account or use any of the Service if you or a member of your household are or have in the last five (5) years been employed with One Casino. For the purposes of this Section 5, "employee" includes third party contractors such as licensors, software suppliers, developers or partners and all those persons in any way affiliated with us.
    13. One Casino does not offer our services to Account Holders who are identified as Politically Exposed Persons (PEP). Should you be identified a PEP at any stage, your Account will be closed and any remaining real money balance will be returned (subject to general regulatory obligations). If you disagree with our determination of your PEP status, please contact us.
    14. You may wish to take a break from playing on One Casino for reasons, which are not specifically related to managing the extent of your gameplay and spending. In such cases you may opt to set a "Timeout" or "Self-Exclusion" period on your Account. Your Time-Out periods may be set for 1 day, 7 days or 30 days. Should you wish to set a Timeout on your Account, you may either set the Timeout yourself by going to the settings of your Account or by contacting Customer Support on 356 27782188 or info@onecasino.com. Please be aware that if you close your Account for a Timeout, we may allow you to reopen your Account prior to the lapse of the Timeout term. Should you wish to take a break from gambling in general, please refer to section 8 of these Terms and Conditions.
    15. One Casino has the right to appoint payment solution providers to act, receive and/or pay funds on its behalf in relation to your Account.
    16. You shall not treat One Casino as a financial institution nor expect any interest on funds held in your Account.
    17. For marketing purposes, usernames may be published by US on our website.
    18. Danish jurisdiction specific:
      1. User accounts from Denmark who did not complete their customer identification process, will be marked as “Temporary gambling account”. Temporary gambling accounts will not be able to deposit over 10.000 kr. (cumulatively) and will be closed after one month.
      2. The player can finally register in the Danish Authority's Register of Voluntarily Excluded Players (ROFUS) by contacting the Danish Gaming Authority or via https://rofusweb.spillemyndigheden.dk. By giving consent to registration herein, the player may be temporarily or permanently excluded from playing online games in Denmark.
  6. Deposits into Your Account
    1. When you open an Account, we do not require you to make a minimum deposit before you can bet or play. However, a minimum deposit is required for withdrawals. We will otherwise specify minimum deposit levels and maximum deposit levels from time to time. You acknowledge that you may only wager and play with the amount of cleared funds held in your Account. Consequently, if you would like to participate in gaming, you must deposit money into your Account. You can make a deposit at any time online by using our accepted payment methods for your Account. Cash or cheques are not an accepted method of deposit. Certain payment methods may not be available to you depending on certain factors such as jurisdiction and currency.
    2. By depositing funds into your Account (and without prejudice to your right to withdraw them in accordance with these Terms and Conditions), you direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place any gaming stakes and (ii) to settle any fees or charges that you might incur in connection with the use of the Service.
    3. Depositing funds into your Account shall at all times be made through the methods specified on the Website, as may be amended from time to time. Procedures, terms, availability and duration for transactions may vary depending on the time, the country and the Financial Institution used. Details about the timings for withdrawals in respect to the payment method utilized are available on the relevant pages of the Website, and these may be amended from time to time.
    4. Deposited funds are available in the Account within a reasonable amount of time following the confirmation of the deposit made, unless extra verification procedures as stated under Section 4.7 are required.
    5. One Casino reserves the right to use additional procedures and means to verify your identity, both before and after effecting deposits into your Account.
    6. If One Casino mistakenly credits your Account with winnings that do not belong to you, whether this is due to a technical or human error or otherwise, the amount will remain property of One Casino and will be transferred back to us from your Account. We reserve the right to void any transactions placed using such funds, including related winnings. To satisfy any such liability, we further reserve the right to freeze and withhold these funds and set-off any subsequent winnings owed to you. If prior to One Casino becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available to us at law, the mistakenly paid amount will constitute a debt owed by you to One Casino. In the event of an incorrect crediting, you are obliged to notify our Customer Support services immediately by email.
    7. You shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you.
    8. The minimum deposit in order to affect your first withdrawal amount is ten (10) EUR (and any other currency equivalent) with the exception of Canada and Denmark. In the case of Denmark, the minimum deposit in order to effect your first withdrawal is of 100DKK and for Canada, the minimum deposit in order to effect your first withdrawal is ten (10) Canadian dollars CAD. One Casino retains the right to change this minimum amount at any time should we deem so appropriate.
    9. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.
    10. One Casino accepts payments made in Euro (EUR), Canadian Dollars (CAD) and Danish Krone (DKK). In case your payment account (i.e. your bank account or your eWallet-account) is in a different currency, One Casino, or your bank/eWallet, as the case may be, will accordingly convert the funds to EUR before depositing it to your Account. Likewise, the funds you withdraw will be sent to you in EUR and One Casino or your bank/eWallet, as the case may be, will convert the funds to your payment account currency. Please note that any exchange premiums are payable by the Account Holder.
    11. Deposits made to your Account should be commensurate with game play. If in One Casino’s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been wagered or used for an appropriate level of game play and the Account Holder then makes a withdrawal request in relation to that deposited amount or where One Casino suspects that you are abusing exchange rate fluctuations or made a financial gain through arbitrage), we reserve the right, in our absolute discretion, to cancel other deposit(s), and/or any withdrawals there related, in part or in full, to deduct and/or to retract any balance or costs that may have resulted in conjunction therewith from any funds held in the Account, confiscate funds including winnings and to close the Account indefinitely, without any warning and notification. We further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification and other documents as may be required at any stage during the Account’s lifetime and in such instances prior to processing any withdrawal request, the processing of such request to be entirely at One Casino’s discretion. In cases where we are not satisfied by the submitted documentation, One Casino may cancel the withdrawal and return the funds to the Account or confiscate the funds and block the Account indefinitely.
    12. You agree that the funds deposited in your Account must only be used for playing the Games. We shall be entitled to suspend or close your Account if we reasonably believe that you are depositing funds without any intention to place gaming stakes. In such circumstances we may also report this to relevant authorities.
    13. One Casino does not grant any credit for use of the Service.
    14. You acknowledge that we shall have the right to block an Account should we receive a chargeback or reversal request in relation to that Account. When a chargeback/reversal request has been received, we will reserve the right to immediately confiscate any available funds in your account to offset the amount and the corresponding cost of the chargeback/reversal. Furthermore, we will contact you as the registered Account Holder, so as to seek confirmation of your identity and if necessary, we shall also ask you to confirm your preferred method of payment. Reminders may be sent should the requested confirmation not be received. Administrative fees may apply in such cases and the balance of your Account may decrease in the case of unduly incurred chargebacks, reversals or other charges we may sustain in relation to your Account. You are to note that any remaining funds held in an Account which has been blocked due to a chargeback request, shall be treated as though they were funds on an inactive Account and the procedure laid down under section 9 of these Terms and Conditions shall apply.
  7. Withdrawals
    1. Available withdrawal options are clearly stated on the Website and may differ depending on the jurisdiction in which the Account Holder resides.
    2. Withdrawals will be made to the withdrawal method available to you, as selected via the "Withdrawal" pages and/or as chosen by One Casino. Whenever possible, One Casino shall pay your withdrawals by using the same method as the deposits. Withdrawal payments may only be made in the name of and to the registered Account holder. One Casino reserves the right to require the Account Holder to withdraw to a particular withdrawal method. It is your responsibility to ensure that deposits are made from an account in your own name. Where One Casino becomes aware that deposits were made from an account of a third party, One Casino reserves the right to refuse the processing of your withdrawal and block your Account. However, One Casino retains the discretion, following appropriate verification of the third party, to process the withdrawal by transferring the funds to the source where the original deposit was made from.
    3. It will not be possible to withdraw funds marked as "Bonus money". Please refer to Section 6 for further information regarding bonuses and promotions.
    4. One Casino, or the payment processors engaged by One Casino will carry out additional verification procedures for any deposits exceeding the equivalent of 2,000 EUR (or their equivalent under the operational currency) or upon a withdrawal request. We further reserve the right to carry out such verification procedures at any point in time. Such verifications may include but shall not be limited to, copies of an Account Holder’s passport, National Identity Card, copies of an Account Holder’s utility bills, and/or copies of the credit/debit cards used to make deposits, and source of funds/wealth documentation.
    5. All transactions on the Websites may be checked in order to prevent money laundering. One Casino (and its Regulator) can monitor or request to review all transactions to prevent this crime from being committed. One Casino shall report any suspicious transactions to the relevant competent authorities in the jurisdiction they would respectively fall under and in which One Casino is licensed to operate. Should we be made aware of any suspicious activity relating to any of our Games, we shall report this to the relevant institutions immediately. One Casino may suspend, block or close an Account and withhold any funds therein, if it is requested to do so in accordance with the applicable prevention of money laundering and/or financing of terrorism laws and regulations.
    6. The time for a withdrawal request to be finalised may vary due to circumstances, however a withdrawal attempt should be approved or denied within five (5) working days. When a withdrawal is cancelled, the funds are returned back to your Account and you can make use of those funds accordingly on the Account. One Casino does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us.
    7. Please be advised that our products are consumed instantly during gameplay. Thus, subject to Section 10, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a Game with real money, the money will be drawn from your Account instantly.
    8. We may charge assigned fees for processing withdrawals and this shall be clearly stated when you perform a withdrawal request. For further information, it is advisable to refer to the withdrawal page on the Website.
    9. Acceptance of a withdrawal request shall be subject to you having made and sufficiently wagered a real-money deposit. One Casino reserves the right to refuse a withdrawal request where the User has not wagered the deposited funds at least once. All withdrawal requests shall be subject to the applicable transaction limits and withdrawal methods. One Casino retains the right to carry out enhanced due diligence at withdrawal stage should it deem this to be necessary and especially in cases where deposited funds have not been used for wagering.
    10. In accordance with applicable laws and licence conditions imposed on One Casino by the respective jurisdictions in which we are licensed to operate and provide our services, Account Holder funds are protected in the event of insolvency by the segregation of such funds and are held in separate designated bank accounts. These accounts are used solely for this purpose and our bank has acknowledged this. Furthermore, our bank of choice ensures that these funds are not subject to the enforcement, seizure or execution of any claim against One Casino and these funds are not considered to form part of the assets of One Casino in the event of insolvency. Consequently, in the event of our insolvency, steps have been taken to protect Account Holder funds but that there is no absolute guarantee that all funds will be repaid.
    11. As a general rule, One Casino holds customer funds separate from its company funds in dedicated Customer bank accounts. This set-up ensures that funds held in Accounts are kept secure in case of insolvency. This means that steps have been taken to protect Account Holder funds but that there is no absolute guarantee that all funds will be repaid.
  8. Bonuses & Rewards Scheme Conditions
    1. We may from time to time offer you bonuses or rewards which will be credited by us into your Account ("Bonuses"). Such Bonuses may only be used as specified when the Bonus is offered to you, and acceptance of Bonuses may be in accordance with additional or specific terms and conditions that shall be made available to you, or simply in accordance with standard promotional terms as may be prescribed and communicated from time to time by One Casino. Refer to Our bonus information here: https://www.onecasino.com/information/bonuses and Our promotional information here: https://www.onecasino.com/promotions. It is your responsibility to ensure that these terms are read and fulfilled by you, as applicable.
    2. Unless otherwise specified, Bonuses may be used only once, and you are not entitled to withdraw any Bonus amounts or redeem any rewards without first complying with the applicable terms. Wagering requirements prior to withdrawing a Bonus may vary. For this reason, you should check the Bonus terms carefully before participating.
    3. Should you decide to request a withdrawal before having fulfilled the respective wagering conditions for a Bonus, the Bonus may be forfeited subject to the applicable Bonus conditions. For that reason, the Account Holder should refer to and understand the rules and requirements of all the different bonuses and rewards as prescribed and communicated by One Casino from time-to-time.
    4. The Bonus available on sign-up for an Account is the Welcome Bonus. Refer to Our bonus information here: https://www.onecasino.com/information/bonuses.
    5. Account Holders who make a deposit for the first time into their Account will become eligible for the Welcome Deposit Bonus. Only the first deposit made into an Account shall be eligible to receive the Welcome Deposit Bonus. For more information and the wagering requirements, please refer to our promotional information here: https://www.onecasino.com/promotions.
    6. One Casino reserves the right to withhold and remove any Bonus (and related winnings) awarded to you if it has not been used within one (1) month of the date it was awarded. However, certain Bonuses may have a shorter expiration time and if so, this shall be stated to the Account Holder upon communication of the Bonus.
    7. If you are eligible for a Bonus, wagering requirements will apply before you are able to make any withdrawals of the bonus or the winnings of bets made using bonus money. Wagering requirements can vary and will be displayed and made available for you to read once you receive the Bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, One Casino will deduct the whole bonus amount as well as any winnings made from Bonus money before approving any such withdrawal. One Casino has the right to choose which Games and how much a Game contributes to the wagering requirements.
    8. Different games contribute differently to the wagering requirements, as can be seen in the list below:
      1. Slot machines and video slots: 100%
      2. Table Games: 10%
      3. Play N’ GO: 10%
      4. Netent Branded games: 10%
    9. Local wagering requirements may be applied and if so, this shall be stated together with the Bonus.
    10. Bonuses can only be received once per person and/or credit/debit card number or any other deposit method used. We reserve the right to close your Account, remove Bonuses (and related winnings) and/or confiscate any existing funds if evidence of Bonus abuse or fraud is found.
    11. Individual Bonus campaigns can have specific details and terms, in this case such information shall be made available to the Account Holder. You are to note that, notwithstanding Section 1.2, any specific terms relating to any particular bonus and/or promotion will take precedence over these Terms and Conditions in the event of there being any inconsistency or discrepancy.
    12. During game play, real money is used prior to the bonus money you have in your Account and winnings are awarded and processed accordingly. Due to Us operating in multiple jurisdictions, bonuses may differ, therefore to know how this works within your particular jurisdiction please refer to the bonus information link stated in clause 8.1.
    13. Due to Us operating in multiple jurisdictions, maximum bets allowed may differ, therefore to know how this works within your particular jurisdiction please refer to the promotional information link stated in clause 8.1. One Casino reserves the right to void bets and winnings resulting from bets of larger amounts.
    14. We award Bonuses in good faith to Account Holders who use our services for entertainment purposes. Bonuses will be revoked, denied or withdrawn from Account Holders who abuse the spirit of our offers. ‘Abuse’ refers to Account Holders who by any other means obtain an unfair or unintended advantage, (including but not limited to) the opening of multiple Accounts to claim multiple bonuses. In cases where One Casino suspects that the Account Holder is acting in bad faith, One Casino reserves the right to cancel a Bonus at any time and to terminate the offending Account Holder’s Account with immediate effect. At our sole discretion, we may not issue refunds of any deposits, balances or winnings generated on the Account should abuse be suspected.
    15. You understand that you will only be able to receive or benefit from Bonuses that apply to your country of residence and, where stated, deposit payment method. One Casino reserves the right to vary the amount of Bonuses granted depending on the Account Holder’s country of residence at any time and for any reason whatsoever. We reserve the right to offer a specific Bonus to a specific Account Holder or group of Account Holders, to terminate a Bonus offer without notice or compensation, to change the terms of a Bonus offer and/or to exchange one type of Bonus offer for another at our sole discretion and at any time.
    16. Before any withdrawals are processed, your Bonus play will be reviewed for any irregular playing patterns. For fair gaming purposes, zero or low risk wagering shall be considered irregular gaming for Bonus play-through requirement purposes. Should One Casino deem that irregular game play has occurred, it reserves the right to withhold any withdrawals and/or confiscate all winnings, and if applicable, after cancelling Bonuses, to reinstate the deposit in the Account, without necessarily informing the Account Holder.
    17. A "Cash Back" is given as a no-wager bonus and will be added to the player’s Bonus credits. One Casino’s General Bonus Terms apply. When a Player wins prizes out of the funds from the Cash Back bonus, due to betting, the amount of the bet will be given as bonus funds. When the prize exceeds the initial bet, the remaining amount will be given as real cash (balance). The Cash Back bonus itself cannot be wagered and therefore cannot be converted into real money. Cash Back bonus will be classified as void when a withdrawal is requested. Each Cash Back prize will be given to eligible users once a week.
    18. Cash Back eligibility depends on the total deposits and withdrawals you made during a period of 7 days. This 7-day period starts and ends each Friday at 00.00 CEST. If you have had some bad luck and you have not withdrawn 25% or more of the money you have deposited, you are eligible for a cash back. The cash back amount you will receive will depend on the amount you have deposited and withdrawn. Refer to Our cash back page https://www.onecasino.com/promotions/cashback to see how this works in your particular jurisdiction.
    19. When you’re eligible for a Cash Back, we will send you an email. The bonus can be claimed when you go to the lobby/homepage, the bonus will be added automatically. The Cash Back can be claimed via the link in the email as well and should be claimed within 24 hours
  9. Inactive Accounts
    1. An "Inactive Account" is an Account that has not been accessed for six (6) consecutive months, that has a real money balance.
    2. Upon an Account being deemed an "Inactive Account" or "Closed Account", One Casino reserves the right to communicate with the Account Holder to determine the procedure as to whether to revive the Account or otherwise. In the event that One Casino cannot contact the Account Holder, it will attempt to return the funds to the Account Holder and if it is not able to do so, otherwise deal with the funds as it sees fit.

      An Inactive Account remain opens and the balance is never removed unless the Player requests to close the Account.

      Suspended Gambling Accounts

      For accounts closed due to fraud (false identification details or double accounts), we will close the account and remove/strike-off the balance. Consequently, the balance is not refunded to the Player. However, we may make an exception and transfer this balance to the first account designated by the Player.

      Self- Excluded Players

      The balance in relation to a Player’s winnings remains on the Account until self-exclusion expires. In case of a permanent closure due to gambling problems the balance is refunded to the Player accordingly.

      Gambling accounts with unfinished games

      In case of unfinished games the Player must contact our Customer Support on +35627782188 or info@onecasino.com and we will investigate the matter. If the Player is correct, we will add the Player’s winnings to the balance.
  10. Responsible Gaming
    1. One Casino offers a range of services to assist you if you feel that you are developing a dependency on gambling. We have in place a series of measures, which will help you play our Games in a responsible environment, including tools that will make your gaming experience safer. In order to use these tools, you may either go to the settings’ tab on your Account and set the Account limitations according to your needs or you must clearly state your preferences by contacting our Customer Support service on +356 27782188 or info@onecasino.com. When setting the limitations on your Account yourself, any set limitations will take effect immediately. Should you make your request through our Customer Support, you will receive a communication from our Customer Support agents, offering you guidance on your gaming restriction request. This service is available to you 24 hours and a 7 days a week. We encourage you to consider these measures when playing on One Casino. As a registered Account holder, you may:
      1. Set a limit on the amount that you may wish to spend or on an amount you may wish to deposit within a specific period of time;
      2. Exclude yourself from playing for a definite or an indefinite period of time;
      3. Close your Account.
      4. Register with ROFUS (Denmark only).
    2. We offer you the opportunity to apply financial limits to your Account. When you set-up a limit, you will be unable to continue playing beyond the limit you would have set, as our system will automatically prohibit any further gameplay. You may at your discretion choose from the following options:
      1. Session
        This allows you to control the maximum number of minutes they would like to play. Once the time limit has been reached, the Account Holder will receive a notification whether to continue or not.
      2. Wagering
        This allows you to control exactly how much money you are willing to spend over a given period. It limits the total amount you are able to place in stakes.
      3. Loss
        This allows you to restrict the amount of real money you can lose from the deposits you make. Winnings are included in the calculation of the loss.
      4. Deposit
        This allows you to limit the amount of funds you can deposit into your Account in a given period.
    3. The amounts in a,b,c and d are limits to your spending, wagering and/or losses on a daily, weekly or monthly basis.
    4. You may change or revoke a limit that you set on your Account either via the settings on your Account or by contacting our Customer Support service either via chat, by calling +356 27782188 or emailing info@onecasino.com. Increasing or revoking a limit takes effect after a seven (7) days "cooling off" period from when One Casino has registered the requested change. This "cooling off" period will give you chance to reconsider whether you really want to raise or delete your limit. On the contrary, decreasing a limit takes place immediately after the request in change has been registered. Should you reach any limit so imposed, you will not be able to make any further deposits or place any bet (including the one you are trying to perform) until the duration of such limit has elapsed.
    5. Setting a Maximum Session Time and Reality Checks
      1. You may at your discretion choose to set a maximum session time during which you will be allowed to stay logged into your Account. After this period has expired, the game is automatically stopped and you have to exit and reload the game from games browser to play again.
      2. The Reality Check tool helps you monitor your gaming activity. Once this feature is activated, a message will be displayed on your screen at regular intervals. A message will be displayed at regular intervals of 60 minutes. This message will inform you about how long you have been playing, how much you have spent/won, it will offer a direct link to your transaction history and present you with the option to resume or exit the game. Note that for certain Games providers, if the ‘Autoplay’ function is active, the Reality Check might not suspend game-play when the pop-up message is displayed.
    6. Self-Exclusion
      1. If you feel that you are becoming dependent on gambling, you should consider limiting your access to your Account. We have measures in place to ensure that as soon as your self-exclusion request is processed, you will no longer be able to play on One Casino and you will not be able to access your Account until your period of limitation has elapsed. For further information about withdrawals, please refer to Section 5 of these Terms and Conditions. Should you have any questions you may contact our Customer Support on +356 27782188 or info@onecasino.com.
      2. You may, at your discretion, choose to limit your ability to access your Account (log-in) for:
        1. An indefinite time ("Permanently")

          If you decide to close your Account indefinitely, thus choosing ‘Permanently’, this needs to be done by contacting one of our Customer Support agents.
        2. A definite term (Temporary Self-Exclusion)

          If you decide to self-exclude your Account temporarily, you have to limit your access for a minimum period of one (1) and a maximum of thirty (30) days. Temporary self-exclusion may be extended for further periods by contacting our Customer Support. There is no maximum period of time for self-exclusion. If you wish to take a break from gaming for a reason, which is not related to gambling addiction, you may refer to our timeout option under Section 5.14.(c) Once the self-exclusion period has elapsed your Account will be automatically reactivated.
      3. Please note that it is important for us to be made aware of the motive for your exclusion, especially if this related to problem gambling matters. Kindly inform us as to this reason upon making your closure request.
      4. You may activate your self-exclusion from the ‘Settings’ on your Account. When setting your self-exclusion on your Account it will take effect right away. You may also self-exclude by contacting our Customer Support and request self-exclusion. Following a self-exclusion request, we will use our best endeavours not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials after 48 hours of Account closure.
    7. All limitations and responsible gambling tools mentioned in this section can be administered by yourself from the ‘Settings’ on your Account or initiated by contacting the Customer Support service on +356 27782188 or info@onecasino.com. The members of this service have been trained in social responsibility and are aware of the risks of compulsive gambling. If you feel you are at risk, they are here to assist you and can explain the measures you can take to restrict your gambling by pointing you in the direction of specialist organisations, which can help you. Our Customer Support service is available to you 24 hours a day and 7 days a week.
    8. Any Account limits and self-exclusion requests would be valid for the licensed brand you are currently a member of (for example onecasino.com) only and does not include other sites operated by us.
    9. If One Casino believes that your gambling will cause you financial or personal difficulties, we reserve the right to set limits on your Account or close your Account.
    10. Under-Age Account Holders

      One Casino does not allow anyone under 18 years of age (or under the minimum legal age at which gambling is permitted as stipulated in the jurisdiction of your residence under the laws applicable to you,) (the "Legal Age") to open an Account. Should you be under of the Legal Age and attempt to open an Account with us or should you assist a person under the Legal Age in opening an Account with us, you may be in breach of the law. You are also reminded that you must not share your credit card or bank account details with a person under the Legal Age.

      Should you have people under the Legal Age in your household or should there be a possibility of people under the Legal Age accessing your computer, we recommend that you:
      1. Do not enable the "remember password" function on the Website login screens;
      2. Install parental control software or internet filter software on your computers. Such software can be obtained from www.netnanny.com and www.cyberpatrol.com.
    11. One Casino is committed to providing an outstanding service to its Account Holders. As part of this commitment, we endeavour to assist our Account Holders in gambling responsibly with the tools listed under this section. Should you require further details on how to gamble responsibly please access our Responsible Gaming Policy. One Casino shall always strive to reasonably enforce its social responsibility; however, we trust you understand that human error cannot be completely ruled out and we therefore solicit your full collaboration at all times. We shall take no responsibility and exclude all form of liability should you continue gambling or persist in using the Service, with the intent of avoiding the relevant measures in place, this includes opening or attempting to register Accounts with us by using false or misleading personal data so as to bypass limits, exclusions and other responsible gaming tools previously requested by you.
    12. Should you feel that you may be at risk of developing a dependency on gambling or would like to be certain that you, or anyone else in your household does not have access to gambling sites, you may consider installing software which prevents you from accessing any gaming sites. There are independent third-party sites that offer products that are aimed at blocking gambling related websites or software.
    13. If you have chosen to restrict yourself from playing on One Casino because there is the possibility that you might have a gambling problem, it is advisable to consider excluding yourself from all the gambling environments you may have access to, both online and offline.
  11. Privacy Policy
    1. In order to provide you with access to the Service, we need to process some of your personal information. To understand how we use your personal information you should read our Privacy Policy, which form an integral part of these Terms and Conditions. The Website does not enable cookies which track Account Holder data. Consequently, One Casino does not have a specific Cookies policy in place.
    2. By using the Service, you agree and consent that you have understood and accepted the Privacy Policy and allow One Casino to process your personal data (including but not limited to) your identity. For further details on our Privacy Policy please visit the link https://testing.onecasino.com/privacypolicy
  12. Exceptional Circumstances & Aborted Games
    1. Unexpected technical problems or circumstances outside the control of One Casino such as technical problems at third party providers allows One Casino to cancel bets and give refunds to Account Holders. Additionally, you acknowledge that your computer equipment or mobile device and Internet connection may affect the performance and operation of the Service. For this reason, One Casino cannot guarantee that the Service will operate without faults or errors or that its services will be provided without interruption. One Casino does not accept any liability for any failures or issues that arise from your equipment, Internet connection or third-party provider. This shall also include your inability to place bets or wagers or to view or receive information in relation to certain Games.
    2. You understand and acknowledge that, if there is a malfunction in a Game such that a bet is processed erroneously, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
    3. For the avoidance of doubt, where a Game is played without any malfunction in the Game or the Service, but there is interruption or other issue on the Account Holder’s equipment (such as internet connectivity issues) which, for example, renders the Account Holder unable to view the bet outcome, the bet (and outcome) will stand as determined by the Game.
    4. One Casino has the right to limit, cancel and refuse bets where they are considered to be too large or if we are of the opinion that the betting pattern of the Account Holder takes place in such a way that the Service is being abused.
    5. If a refund is decided upon, the amount of the refund shall be returned to the Account Holder’s Account, the Account Holder shall be informed and the procedure shall be finalised within 48 hours after the decision has been made.
    6. In the case that a Game is "stuck" in a state where it is not being finished, for example a connection loss while playing an active Blackjack hand, One Casino has the right to "clean up" such bets on a regular basis and refund the bet/wager to the Account Holder’s Account.
    7. If a Bonus campaign has in any way been misconfigured, One Casino has the right to alter Account Holders’ balances as well as other Account details which would have been affected by the misconfiguration, so as to correct the mistake.
    8. Should a Game contain a bug or misconfiguration that causes incorrect behaviour or pay out, One Casino has the right to remove the Game and alter Account Holders balances and Account details to correct the mistake.
    9. To use the Service, you may be required to download certain software. You may also be requested by some third-party software providers to agree to additional terms and conditions that govern the use of their products. Should you not wish to accept such third-party terms and conditions, please refrain from using their software. One Casino does not accept any liability in relation to any third-party software.
    10. You are not allowed to abuse any error or instance of incompleteness on the Website or otherwise in any of the service. Should you become aware of such an error or incompleteness, you shall refrain from taking any advantage thereof and notify us immediately. If you do not comply with this Section 10 and take advantage of or divulge any information about an error or incompleteness, One Casino shall be entitled to any remedies available at law and this shall include compensation for any costs it may have incurred in association with any losses, which would have resulted from your breach of this Section 12.
  13. Complaints & Dispute Resolution Procedure
    1. Should you wish to make a complaint regarding our services, you may contact our Customer Support service according to the instructions located on the Websites. This can be found under the "Contact Us" or "Help" section. Alternatively, you may send us an email on complaints@onecasino.com or contact us on telephone number +356 27782188.
    2. Complaints are initially handled in the Customer Support department and escalated within One Casino in cases where the Customer Support personnel cannot solve the case within a reasonable time. The Account Holder shall be kept informed about the state of their complaint. We always endeavour to resolve complaints in the least time possible.
    3. If you are not satisfied with the resolution of your complaint by One Casino, you may report your complaint to the alternative dispute resolution organisation eCOGRA. You may file your complaint by clicking on the following link and filling in the appropriate "disputes" form: eCOGRA Alternative Dispute Resolution. eCOGRA is a third party organisation which offers independent adjudication in relation to betting and gaming disputes. This does not restrict your court rights against One Casino.
    4. Alternatively, you may direct your complaint to the Online Dispute Resolution (ODR) platform of the European Commission. This website is dedicated to helping consumers and traders resolve their disputes out-of-court, and may be accessed through this link: EC Online Dispute Resolution.
    5. If you have a complaint which may affect the status of our MGA licence, particularly any claims that our conduct is unlawful or conducted in a manner which is not safe, fair, or transparent, you may report your complaint to the Malta Gaming Authority by email on support.mga@mga.org.mt.
    6. You hereby agree and accept that in the event that you access the Games whilst being located in, virtually and/or physically, a jurisdiction which is considered by the Financial Action Task Force as a ‘Jurisdiction under Increased Monitoring’ (i.e. the list more colloquially known as the ‘Grey List’), any complaint and/or dispute which directly and/or indirectly emanates from the fact that you accessed the Games from such a jurisdiction shall, to the maximum extent possible as permitted by applicable law and irrespective of any other provision as contained herein, not be deemed to convey upon One Casino any liability whatsoever, unless the respective loss and/or damage is the result of One Casino’s gross negligence and/or lack of proper adherence to any obligation One Casino may be subject to in terms of applicable law, in which event, the liability of One Casino shall be duly evaluated in line with section 14 of these Terms and Conditions.
  14. Limitation of Liability
    1. You acknowledge that the Service is for entertainment purposes only. You are not required to use our Services and your participation is at your sole choice and discretion. You consequently enter the Website and participate in the Service at your own risk.
    2. We will try to operate the Service using reasonable skill and care and substantially as described in these Terms and Conditions. You acknowledge and accept that the Service is provided "as is". No warranties or representations are therefore applicable to any subsequent faults and failings.
    3. Any representation, warranty, condition or guarantee whether express or implied (including without limitation any implied warranty of satisfactory quality, fitness for purpose, completeness or accuracy, uninterrupted provision, or non-infringement or warranty that the Service will be timely, secure or error free or that the Service or applicable servers are free of viruses, bugs or other malicious programs or that their use will meet your requirements) are hereby excluded to the fullest extent permitted by law.
    4. Accordingly, and without prejudice to the generality of Sections 14.2 and 14.3, we, our directors, employees, partners and service providers:
      1. Do not warrant that the Service (including but not limited to the Software, Games and the Website) are always fit for their purpose;
      2. Do not warrant that the Service (including the Software, Games and the Website) are free from errors or interruptions;
      3. Do not warrant that the Service (including the Software, Games and the Website) will be accessible without interruptions downtime, server disruptions, lagging, or any other technical disturbance.
    5. Refunds may be given solely at our reasonable discretion and/or in accordance with applicable law.
    6. One Casino endeavours to ensure that the Service is available twenty-four hours a day, however it shall not be held liable if for any reason the Service is unavailable at any time or for any period. We may remove any Game from the Website at any time we see fit and reserve the right to make changes or amendments, to alter, suspend or discontinue any element of the Service (including the Website content and your access to the Service).
    7. You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents, contractors and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses including legal fees, arising out of any breach of these Terms and Conditions (including but not limited to Section 15) by you or any other liabilities arising out of your access and use of the Service (or by anyone else using your Account).
    8. To the extent permitted by law, One Casino shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Service (including but not limited to use of the Website or your participation in the Games), including (without limitation) loss or corruption of data, loss of profit, loss of savings, reduced goodwill, loss due to business interruption, loss in connection with the use of items, materials or software or omissions in content, the scrambling, destruction or loss of data or documents.
    9. Where the liability contemplated by Section 14.8 cannot be excluded in full, and to the extent permitted by law, the liability of One Casino for damage or loss (whether direct, indirect, special, consequential, incidental or otherwise) for use of the Service, regardless of the cause of action (whether in contract, tort or otherwise), will not exceed €100.
    10. All information displayed on our Website is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither One Casino nor any of its independent providers is liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance of information contained on the Website.
  15. Intellectual Property
    1. One Casino, its Group companies and its licensors are the sole holders of all rights in the software forming part of the Service (including that contained on the Website and in the Games) (the "Software") and the Software’s code (including the underlying source code and software), structure and organisation, including copyright, trade secrets, intellectual property and other rights.
    2. The name "One Casino" and any other trademarks, service marks, signs, trade names and/or domain names used by One Casino on the Websites and/or its applications from time to time (the "Trademarks"), are the trademarks, service marks, signs, trade names and/or domain names of One Casino and/or its Group companies and/or licensors, and these entities reserve all rights to such Trademarks.
    3. All content on the Website, including, but not limited to, the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the "Site Content") belongs to One Casino and/or its Group companies and/or its licensors and is protected by copyright and/or other intellectual property or other rights. You hereby acknowledge that by using the Service you obtain no rights in the Site Content and/or the Trademarks, or any part thereof. Under no circumstances may you use the Site Content and/or the Trademarks without One Casino’s prior written consent.
    4. The rights referred to in Sections 15.1, 15.2 and 15.3 are collectively referred to as the "Intellectual Property".
    5. You agree not to do anything that will harm or potentially harm the Intellectual Property held by One Casino, its Group companies and/or its licensors (including any Third Party Providers) nor will you do anything that damages the image or reputation of One Casino, its Group companies, employees, directors, officers and consultants.
    6. The Agreement grants you a non-exclusive, non-transferable, revocable, personal licence to the Intellectual Property for the sole purpose of displaying the Website (including the Games) on your personal computer (or other device) and for transacting with it in accordance with these Terms and Conditions.
    7. Any use of the Intellectual Property beyond that contemplated by Section 13.6 is strictly prohibited. Accordingly, and without limitation, you may not, within the limits prescribed by applicable laws:
      1. copy, distribute, publish, reverse engineer, decompile, disassemble, modify, or translate the Software or make any attempt to access the source code to create derivative works of the source code of the Software, or otherwise;
      2. sell, assign, sublicense, transfer, distribute or lease the Software;
      3. make the Software available to any third party through a computer network or otherwise;
      4. export the Software to any country (whether by physical or electronic means); or
      5. use the Software in a manner prohibited by applicable laws or regulations.
      (each of the above is an "Unauthorised Use").
    8. The licence granted to you in Section 15.6 shall automatically terminate if you breach Section
    9. You warrant that any names or images used by you in connection with the Website (for example, your username) shall not infringe the intellectual property, privacy or other rights of any third party. You hereby grant One Casino a worldwide, irrevocable, transferable, royalty free, sublicensable licence to use such names and images for any purpose connected with the Website, subject to the terms of our Privacy Policy https://www.onecasino.com/privacypolicy.
  16. Breach, Damages and Termination
    1. If you breach any provision of these Terms and Conditions or should we have reasonable grounds to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold the payment of your winnings and apply such funds on Account for any damages due by you.
    2. If One Casino suspects that you are engaged in illegal and/or fraudulent activities when using the Service or that you are in breach of the Terms and Conditions or that you are having problems with creditors or that you are otherwise engaged in actions which may be detrimental to our business, we retain the right to freeze or terminate your Account or cancel any stakes at our absolute discretion.
    3. You acknowledge that One Casino shall be the final decision-maker on whether you have breached any of One Casino’s rules, policies and/or Terms and Conditions, in a manner that results in the suspension or permanent barring from participation in our site(s).
    4. Should we delay or fail to enforce our rights under these Terms and Conditions, this does not mean that we are losing or waiving the rights afforded by them where set timelines have not been set out. The same shall also apply to you.
    5. We will not be liable to you for any breach of these Terms and Conditions which arises because of any circumstances that we cannot be reasonably expected to control.
  17. Severability

    If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force and unaffected by any such severance.
  18. Assignment

    We reserve the right to assign or otherwise lawfully transfer the Agreement. You however, shall not assign or otherwise transfer this Agreement.
  19. Entire Agreement

    The Agreement constitutes the entire understanding between you and us with respect to the use of our Service and, save in the case of fraud, they shall supersede all prior or contemporaneous communications, proposals and agreements, whether electronic, oral or written, between you and us with respect to the Service.
  20. Applicable Law and Jurisdiction
    1. Any legal claim or dispute arising under or in connection with the Agreement shall be settled in accordance with the governing law of the place of the contract. The place of contract of this Agreement is Malta and it is governed by the Laws of Malta.
    2. Save where otherwise expressly specified in accordance with Section 13, any dispute, controversy or claim arising out of or in connection with the Agreement, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts (or applicable Maltese regulatory body). We cannot accept responsibility under the laws of any other jurisdiction.