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Account & Privacy
The safety and security of your account are as important to us as they are to you. We understand that you want complete control over your account, and that you need to be sure no one else can access it. Therefore we do everything we can on our side to keep your account safe, and we’d like to share some tips to help you keep it safe from your side too. Some of these may sound obvious, but it’s worth stating them anyway;
Our aim is to make your experience with us an enjoyable one. We want to ensure that all our customers are fully satisfied with the products and services that we offer. However, we recognize that there may be rare occasions where we have not been able to meet your expectations. If you feel dissatisfied with the quality of our products or service you can contact us via chat, email or phone, through the following contact channels. One of our Customer Support representatives will contact you as soon as possible.
Chat: by visiting www.onecasino.com
Phone: + 356 27782188
In cases involving your personal data or other data protection matters, please contact our Data Protection Officer on firstname.lastname@example.org.Dissatisfied with the outcome?
If you remain dissatisfied with the outcome after raising your issue with our Customer Support Team, you may raise a formal complaint by writing to us on email@example.com. A formal complaint is considered as valid when it contains clear information regarding your identity. Therefore, please ensure you include the following:
Once we have received your complaint, we aim to acknowledge it within 24 hours.
Your complaint will be investigated internally, and we will do everything in our power to reply to you no later than 10 days from the date on which the complaint was received, provided that in certain cases we can extend this by a further 10 days at our discretion.Still dissatisfied with the outcome?
If you remain dissatisfied by the final outcome of the investigation after completing the complaints process, you may refer the matter to our Alternative Dispute Resolution Provider which is eCogra.
Disputes with eCogra may be raised here: https://www.ecogra.org/srs/dispute.php
The detailed procedure on how to raise a complaint with eCogra can be found at the following link https://ecogra.org/ata/policies_procedures.php.